Pulkitsoft Support Center
Got Trouble?
We’re always here to help!
Your query is important to us.
Fill below form and send it to us, We will respond to you shortly.
After a successful transaction, a receipt for your purchase has been emailed to you. You will get the license soon on your email id within 48 hours. If an email does not receive check the spam/junk folder.
Please keep the software license private and confidential.
If you are an Indian customer then you will get the GST invoice in another separate email. Please allow us 7 working days to generate a tax invoice.
Note: The license is always activated from the current date and cannot carry forward the remaining days of the previous license. If you have more than one license key then you can not merge the license key, use the license key one by one after expiration for the previous or you can activate any other machine.
If you have any queries please contact us https://www.pulkitsoft.com/contact-us/
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- Unexpected error
Solution: To resolve it. Install the latest version.
- IIS Error: System.Security.Cryptography.CryptographicException: The system cannot find the file specified.
Solution: Please ensure that the machine has installed the IIS (Internet Information Services) and is running the service properly.
Step 1: Search features in the search box, Or go to the Control panel >> Programs and features >> and click the Turn Windows features on or off.
Step 2: Check the Internet Information Services, and install it, and restart the machine.
Step 3: Start the IIS (Internet Information Services)
Note:
If still getting the error then start the IIS (Internet Information Services) and make a few settings on it.
- Go to the IIS Manager
- Go to the application pool instance
- Click Advanced settings
- Under the Process model, set Load User Profile to true
- Restart the machine.
- Installation Error
You might encounter a Windows Defender error because your profile is set to extreme security. Follow the below-given solution and continue the software installation. Error solution by below-given steps or click here for solution video on YouTube. Turn off SmartScreen app blocking.
Error: Microsoft Defender SmartScreen prevented an unrecognized app from starting.
Solution: Follow below given steps.
License Related
Q: Is the license perpetual (lifetime) or permanent?
A: No, The license is valid for one year only. However, you can buy the bulk license with a huge discount and use them one by one on the same machine after expiry.
Q: Is the software license transferable?
A: No. The software license is not transferable, once activated it always sticks to the same machine only.
Q: Can one license be used on multiple systems/machines?
A: No. One license for one machine only. If you need to use the software on another machine. Please buy the license separately.
Q: What if my system/machine format and reinstalled again?
A: Install the software again and activate the previous license. If face any problems during activation please contact us. Click Here
Q: What if my system/machine is upgraded with new hardware?
A: The previous license may be not working. Contact us. Click Here
Q: What if I updated the software to the new version, should my license be valid for the updated version?
A: Yes, Your license is valid with the updated version. No need to purchase a fresh license.
Q: Can I merge the license?
A: No. You can not merge the license. However, you can use the license one by one on the same machine after expiry. If the previous license expired after that use another license.
Q: What if I buy the license and not using them?
A: The license validation starts only if you activate any machine/system. Otherwise, the license never expires and is permanently assigned to the buyer.
Q: How to buy the bulk license?
A: Simply increase the quantity during the “Add to Cart” process.
Q: Is any discount or offes avaible?
A: Visit the offers page. Click here to check valid and running offers.
Q: I am already using the software and the license activated. Can I buy the license in advance?
A: Yes. we offer the festival huge discounts. You can buy the license in advance and use it when the previous license expires.
Q: I have a valid license but, failed to activate the software.
A: Try the below given following techniques to resolve it.
- Check the working internet connection. Is your internet connection working?
- Start the software and test the connection with our server on the license menu/tab.
- Still unable to activate the software. The firewall might block our server connection. Ask your admin to whitelist our server IP address. (Contact Us for IP address)
- If points 1, 2, and 3 are tested ok, but still unable to activate the software. You can use this method. Temporarily give full access via direct/firewall to the machine/user and activate the software, after successful activation restore the machine/user to restricted again.
Payment Related
Q: How do I order the software license?
A: Add the software product license into the cart and check out the process, after the successful payment you will see the license on the screen. You will also get the license on your email id which you provided during the checkout process. Please check your inbox, junk, and spam folder.
Q: How license issued?
A: The license is issued automatically after successful payment.
Q: I need a customized license. What should I do?
A: Contact us via email or call us directly.
Q: What if, my payment failed?
A: If payment fails and the amount is deducted from your account. No worries your amount is automatically refunded within 7 working days into your payment account.
Q: What if I do not receive any email after successful payment?
A: Please check your inbox, junk, and spam folder. You can also contact us we will send you the license manually.
Q: What if when I need to refund after the purchase and license are issued?
A: Once you order the product, it is non-refundable. Click here to read our refund policy.
Software Related
Q: Does the software require an internet connection?
A: Yes, an internet connection is required for random license validation & send email feature.
Q: Is the software working offline?
A: Yes, It’s a desktop application software, an internet connection is required for random license validation.
