Pulkitsoft Support Center
Got Trouble?
We’re always here to help!
Your query is important to us.
Fill below form and send it to us, We will respond to you shortly.
After a successful transaction, a receipt for your purchase has been emailed to you. You will get the license soon on your email id within 48 hours. If an email does not receive check the spam/junk folder.
Please keep the software license private and confidential.
If you are an Indian customer then you will get the GST invoice in another separate email. Please allow us 7 working days to generate a tax invoice.
Note: The license is always activated from the current date and cannot carry forward the remaining days of the previous license. If you have more than one license key then you can not merge the license key, use the license key one by one after expiration for the previous or you can activate any other machine.
If you have any queries please contact us https://www.pulkitsoft.com/contact-us/
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- Unexpected error
Solution: To resolve it. Install the latest version.
- IIS Error: System.Security.Cryptography.CryptographicException: The system cannot find the file specified.
Solution: Please ensure that the machine has installed the IIS (Internet Information Services) and is running the service properly.
Step 1: Search features in the search box, Or go to the Control panel >> Programs and features >> and click the Turn Windows features on or off.
Step 2: Check the Internet Information Services, and install it, and restart the machine.
Step 3: Start the IIS (Internet Information Services)
Note:
If still getting the error then start the IIS (Internet Information Services) and make a few settings on it.
- Go to the IIS Manager
- Go to the application pool instance
- Click Advanced settings
- Under the Process model, set Load User Profile to true
- Restart the machine.
- Installation Error
You might encounter a Windows Defender error because your profile is set to extreme security. Follow the below-given solution and continue the software installation. Error solution by below-given steps or click here for solution video on YouTube. Turn off SmartScreen app blocking.
Error: Microsoft Defender SmartScreen prevented an unrecognized app from starting.
Solution: Follow below given steps.
License Related
Q: Is the license a perpetual or permanent license?
A: No, The license is valid for one year only. However, you can buy the bulk license with a huge discount and use them one by one.
Q: Is the software license transferable?
A: No. The software license is not transferable, once activated it always sticks to the activation machine only.
Q: Can one license be used on multiple systems/machines?
A: No. One license for one machine only. If you need to use the software on another machine. Please buy the license separately.
Q: What if my system/machine format and reinstall again?
A: Install the software again and activate the previous license. If face any problems during activation please contact us.
Q: What if my system/machine is upgraded with new hardware?
A: The previous license may be not working. Contact us. Click Here
Q: What if I updated the software to the new version, should my license be valid for the updated version?
A: Yes, Your license is valid with the updated new version. No need to purchase a fresh license.
Q: Can I merge the license?
A: No. You can not merge the license. However, you can use the license one by one. If the previous license expired after that use another license.
Q: What if I buy the license and not using them?
A: The license validation starts only if you activated any machine/system. Otherwise license never expires and is permanently assigned to the buyer.
Q: I want to purchase the license in bulk and need the discount.
A: Yes. Contact us via email or call us directly. You can also reach us via the contact page. Click here to check offers.
Q: I am already using the software and the license activated. Can I buy the license in advance?
A: Yes. we offer the festival huge discounts. You can buy the license in advance and use it when the previous license expires.
Payment Related
Q: How to order the software license?
A: Add the license into the cart and checkout the process like shopping, after the successful payment you will see the license on the screen. You will also get the license on your email id which you provided during the checkout process. Please check your inbox, junk, and spam folder.
Q: How license issued?
A: The license is issued automatically after successful payment.
Q: I need a customized license. What should I do?
A: Contact us via email or call us directly.
Q: What is my payment failed?
A: If payment failed and the amount is deducted from your account. No worries your amount is automatically refunded within 7 working days into your payment account.
Q: What if I not received any email after successful payment?
A: Please check your inbox, junk, and spam folder. You can also contact us we will send you the license manually.
Q: What if When I need to refund after the purchase and license are issued?
A: Once you order the product, it is non-refundable. Click here to read our refund policy.
Software Related
Q: Is software require an internet connection?
A: Yes, Its is required an internet connection for random license validation, and send email feature.
Q: Is the software working offline?
A: Yes, It’s a desktop application software, but its is require an internet connection for random license validation.
