Pulkitsoft Support Center
Got Trouble?
We’re always here to help!
Your query is important to us.
Fill below form and send it to us, We will respond to you shortly.
After a successful transaction, a receipt for your purchase has been emailed to you. You will get the license soon at your email address within 48 hours. If an email is not received, check the spam/junk folder.
Please keep the software license private and confidential.
If you are an Indian customer, then you will get the GST invoice in a separate email. Please allow us 7 working days to generate a tax invoice.
Note: The license is always activated from the current date and cannot carry forward the remaining days of the previous license. If you have more than one license key, then you can not merge the license key, use the license keys one by one after expiration for the previous, or you can activate any other machine.
If you have any queries, please contact us https://www.pulkitsoft.com/contact-us/
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- IIS Error: System.Security.Cryptography.CryptographicException: The system cannot find the file specified.
Solution: Please ensure that the machine has installed the IIS (Internet Information Services) and is running the service properly.
Step 1: Search features in the search box, Or go to the Control panel >> Programs and features >> and click the Turn Windows features on or off.
Step 2: Check the Internet Information Services, and install it, and restart the machine.
Step 3: Start the IIS (Internet Information Services)
Note:
If still getting the error then start the IIS (Internet Information Services) and make a few settings on it.
- Go to the IIS Manager
- Go to the application pool instance
- Click Advanced settings
- Under the Process model, set Load User Profile to true
- Restart the machine.
- Installation Error
You might encounter a Windows Defender error because your profile is set to extreme security. Follow the below-given solution and continue the software installation. Error solution by below-given steps or click here for solution video on YouTube. Turn off SmartScreen app blocking.
Error: Microsoft Defender SmartScreen prevented an unrecognized app from starting.
Solution: Follow below given steps.
License Related
Q: Explain the license model in detail. License buying guide.
A: Licensing Details: Single User, Per Machine + Per Year Validity
1 Qty = 1 Year (You will receive one license. One-year validity.)
2 Qty = 2 Years (You will receive two licenses. Total two-year validity. Use the license key one by one after the expiry.)
3 Qty = 3 Years (You will receive three licenses. Total three-year validity. Use the license key one by one after the expiry.)
….So on
Q: Is the license perpetual (lifetime) or permanent?
A: No, the license is valid for one year only. However, you can buy the bulk license with a huge discount and use it one by one after expiry.
Q: When does the licence validity period start?
A: The licence validity period starts only when you activate the licence.
Q: Is the software license transferable?
A: No. The software license is not transferable; once activated, it always sticks to the same machine and the same user only.
Q: Can one license be used on multiple systems/machines?
A: No. The license is for a single user. One license for one machine only. If you need to use the software on another machine. Please buy the license separately.
Q: What if my system/machine format and reinstall the PC again?
A: Install the software again and activate the previous license. If you face any problems during activation, please contact us. Click Here
Q: What if my system/machine is upgraded with new hardware?
A: The previous license may not be working. Contact us. Click Here
Q: What if I updated the software to the new version? Should my license be valid for the updated version?
A: Yes, your license is valid with the updated version. No need to purchase a fresh license.
Q: Can I merge multiple licenses?
A: No. You can not merge the license. However, you can use the license one by one on the same machine after expiry. If the previous license expired, after that use another license.
Q: What if I buy the license and do not use it?
A: The license validation starts only if you activate any machine/system. Otherwise, the license never expires and is permanently assigned to the buyer.
Q: How to buy the bulk license?
A: Simply increase the quantity during the “Add to Cart” process.
Q: Is any discount or offer available?
A: Visit the offers page. Click here to check valid and running offers.
Q: I am already using the software, and the license is activated. Can I buy the license in advance?
A: Yes. We offer the festival huge discounts. You can buy the license in advance and use it when the previous license expires.
Q: I have a valid license, but failed to activate the software.
A: Try the below given following techniques to resolve it.
- Check the working internet connection. Is your internet connection working?
- Start the software and test the connection with our server on the license menu/tab.
- Still unable to activate the software. The firewall might block our server connection. Ask your admin to whitelist our server IP address. (Contact Us for IP address)
- If points 1, 2, and 3 are tested ok, but still unable to activate the software. You can use this method. Temporarily give full access via direct/firewall to the machine/user and activate the software. After successful activation, restore the machine/user to restricted again.
Q: The software activation failed.
A: Don’t worry, please don’t panic. Make sure you are using the latest version. Download and install the latest version, and restart the machine.
Sometimes, our servers are busy. Please repeat the activation process every 15 minutes. Try 5 to 10 attempts.
If it still failed to activate the software. Please contact us. Click Here
Payment Related
Q: How do I order the software license?
A: Add the software product license to the cart and check out the process. After the successful payment, you will see the license on the screen. You will also get the license at your email address, which you provided during the checkout process. Please check your inbox, junk, and spam folders.
Q: How license issued?
A: The license is automatically issued after successful payment and is sent to the given email ID.
Q: I need a customized license. What should I do?
A: Contact us via email or call us directly.
Q: What if my payment failed?
A: If payment fails, and the amount is deducted from your account. No worries, your amount is automatically refunded within 7 working days into your payment account.
Q: What if I do not receive any email after successful payment?
A: Please check your inbox, junk, and spam folders. You can also contact us we will send you the license manually.
Q: What if I need to refund after the purchase and license are issued?
A: Once you order the product, it is non-refundable. Click here to read our refund policy.
Software Related
Q: Does the software require an internet connection?
A: Yes, an internet connection is required for use of the send email & signature Timestamping feature.
Q: Is the software working offline?
A: Yes, it’s a desktop application software. The software is working 100% on the local machine. An internet connection is required only for license activation.
